Refund & Cancellation Policy

1. Digital SaaS Service Overview

At Uoodly (https://uoodly.com), we provide digital software-as-a-service (SaaS) tools including digital card hosting, AI image generation, promotional poster creation, and 30-second motion video reels. We offer a Free Starter Plan so all users can evaluate and test our platform before choosing to purchase any premium subscription or credit pack.

2. Subscription Cancellation

You may cancel your recurring subscription plan at any time through your Uoodly account dashboard or by contacting our customer support team. When you cancel your subscription:

• Your plan will remain active until the end of your current paid billing period.
• You will not be billed for any subsequent renewal cycles.
• Your existing published cards will remain accessible according to free tier limits.

3. AI Image Generation Credits

AI image generation credits purchased as top-up packs (e.g. 20 credits for ₹99, 50 credits for ₹199) are digital consumable goods activated immediately upon payment. Once consumed for image generation, credits are non-refundable.

If credits were deducted due to a technical server error where the image failed to generate, our support team will happily re-credit your account upon verification.

4. Refund Eligibility & Request Process

Refunds may be considered under the following circumstances:

• Duplicate Charges: In the event of an accidental double charge or technical payment gateway error, the duplicate amount will be refunded in full.
• 7-Day Refund Window: If you upgraded to a paid plan and encountered verifiable technical issues that our support team was unable to resolve within 7 days of purchase, you may request a refund.

To request a refund, please send an email to hello@uoodly.com or WhatsApp our support line at +91 75894 10747 with your registered account email and transaction receipt. Approved refunds are processed to the original payment method within 5 to 7 business days.